Shipping policy

At Wags and Whiskerz, we aim to get your order to you as quickly as possible.

Processing Time

90% of orders are processed within 1–3 business days (excluding weekends and public holidays). Under special circumstances some orders may take up to 8 days to be processed depending on the supplier.
Once your order has been processed, it will be shipped out promptly.

Shipping Times

As we work with international suppliers, estimated delivery times are:

Australia: Typically 7–30 business days
International: Typically 10–50 business days

Please note that these are estimates and may vary depending on your location and external factors.

Shipping Costs

We offer FREE shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

High demand
Postal service disruptions
Customs processing
supplier delays

These delays are outside of our control.

Incorrect Address

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please contact your local courier first.
If you still need help, reach out to us at contact@wagsandwhiskerz.com